8 June 2020
More than half of all payments taken in the UK last year were made by card and contactless methods, making Britain a majority card-based society, even before COVID-19¹. Fast forward to present time, the coronavirus has massively accelerated the move away from cash and will undoubtedly change consumer behaviour when the UK and Ireland finally reach a state of ‘normality’.
With lock down now being incrementally lifted in varying capacities across different countries, hopefully you are starting to plan for the reopening of your physical premises to the public. Before you start trading, we want to share some advice on how to ensure your card machine is ready for commencing business, in 3 steps.
When our card machines are in continuous use, they automatically update to maintain the latest features, performance, and security. However, if your card machine has been unused for a substantial amount of time (e.g. over the lock down period), it will not have had the opportunity to update.
In order to update your card machine with the latest software, you will need to run a download manually. The latest software releases include:
For a guide on how to run a software update on your card machine, follow the link below:
Download latest software
Note: for merchants with using a Verifone V240m card machine, you will receive specific instructions by email.
Once you have completed your software update, it’s always a good idea to run a test sale transaction of £0.01 / €0.01 using a card to ensure everything is running smoothly before reopening.
Card machine user guides for performing basic functions and features can be found here:
→ User guides
If the transaction fails, please contact us via live chat, or alternatively, call us on 01908 354 500 (UK) / (01) 485 4946 (IRE).
Not every card transaction will be contactless, so with public health in mind, it’s crucial to clean your card machine before reopening and frequently throughout your working day. We recommend the following steps to clean and sanitise your terminal:
DO NOT pour liquid onto the terminal
DO NOT put hand sanitiser on the terminal
DO NOT spray the terminal directly
DO NOT scrub the terminal with a brush or scourer