Help & Support Centre

How do I cancel my Membership Agreement?

We’re sorry to hear you want to cancel your Retail Merchant Services Membership Agreement. To cancel, you need to contact us by email or letter, so we can arrange a call-back with you and confirm the cancellation.

Cancel by email:

customerloyalty@retailmerchantservices.co.uk

MID Number: [insert MID number]
Business name: [insert business name]

*****

Hello,

Please can you call me back to discuss cancelling my Membership Agreement?

I understand this email is only to request a call back and does not denote the start of my notice 30 day notice period.

Kind regards,
[insert contact name]

Cancel by post

Retail Merchant Services Ltd.
Matrix House
North Forth Street
Milton Keynes
MK9 1NJ

Please include your MID number (or customer reference) and business name, so we can correctly identify your account.

Once we've received your email or letter, our team will give you a call to discuss your cancellation and send a confirmation by email.

Your notice period will begin once you have acknowledged this confirmation.

Notice length
 

All Retail Merchant Services members must serve 30 days’ notice in the case of cancelling their Membership Agreement.

Note: Your 30 days' notice will only begin once:

• • You have received a confirmation email from us, and
  • You acknowledge the email by responding

Cancellation fees
 

Depending on your Agreement and product type, you may be subject to cancellation fees if:

• • You decide to cancel before serving the full length of your agreement
  • You have an outstanding balance on your account at the point of exit 

Can we fix something?
 

We would love to keep being your payments provider. If you're not happy with our service in any way, please give us a call so we can discuss your options and how to add more value to your membership.

Opening hours
Monday, 8.30am - 6pm
Tuesday, 8.30am - 6pm
Wednesday, 8.30am - 6pm
Thursday, 8.30am - 6pm
Friday, 8.30am - 6pm
Saturday, closed
Sunday, closed