The updated version of the web page builder for SMEs offering product delivery and collection services, now has a fully integrated payment gateway and an 'order at table' function for businesses in the food and beverage industry.Read more articles
3 September 2020
Milton Keynes, UK (3rd of September 2020) – Retail Merchant Services have released the first major series of updates to Snap Takeaway, their web page builder for SMEs offering product delivery and collection services.
The online platform allows small business owners to list their products online at speed, collect orders and accept card payments from their customers. From here, the merchant can choose to offer collection or delivery to their customer, in order to reduce the number of physical visits to their premises or alternatively, minimise the contact time in store between staff and customers.
Snap Takeaway was originally launched in March this year to give fast food outlets, restaurants and pubs the ability to offer a food collection or delivery service to their customers during lockdown. With the ultimate aim of opening a new revenue stream to combat with the difficulties caused by COVID-19.
However, with the changes in consumer behaviour being so profound, the tool is continuing to be used as SMEs adjust to ‘the new norm’ and implement longer term safety measures and adaptions to their businesses in the wake of coronavirus.
The first release of the platform saw users create a simple, custom web page to list their menus and collects orders online. The merchant would then arrange takeaway or delivery details with their customer and give them the option to take a card payment over the phone (through a virtual terminal) or face to face via a contactless card payment on their card machine.
Since its launch, the platform has been adopted by a host of different businesses (not just fast food outlets) looking to gain a fast online presence and promote their products to customers who are still cautious to visit the high street or simply prefer to order online:
Previously, businesses could use Snap Takeaway to collect orders online, but needed to arrange for card payments to be taken separately. This will still be an option available to the merchant if they choose to enable it within their settings, as some customers may simply prefer to pay on collection. However, the second iteration of Snap Takeaway has an online payment gateway fully integrated.
This means the customer can now browse products, place their order, pay by card and arrange collection or delivery all through the same platform; similarly to other well know product delivery services.
The payment gateway provided by Retail Merchant Services is built with security and reliability at the core, along with real time transaction data, simple payment management tools and next day settlement of funds to the merchant.
For businesses in the food and beverage industry who have recently reopened and introduced their customers into a reformatted dining environment, the ‘Order at Table’ feature is now available through the Snap Takeaway 2.0 user area.
In order to support social distancing and minimise unnecessary human contact, each business is assigned a unique QR code which can be downloaded and printed out. The QR code is then displayed at each table, where the seated customer can scan it with their smartphone and order their menu choices through a mobile-friendly version of the site.
Once the order is placed, the user has the option to pay straight away (directly through the site) or defer to pay later, either in cash or by card. These options can vary depending on the merchant’s preferences and payment system configuration. Finally, the user will receive an email summary of their order, with their specific table number listed.
If you’re interested in providing a product pick-up or delivery service to your customers, visit the Snap Takeaway website or get in touch below:
Retail Merchant Services provide thousands of small to medium-sized businesses across the UK and Ireland with reliable, secure and tech-driven payment solutions to help them accept card payments, grow their businesses and retain more customers. Founded in 2007, the company was acquired in 2017 by TCV, one of the largest growth equity investors in the technology industry.
Retail Merchant Services provide a host of products and services to help small business owners, including: credit and debit card machines with Same Day Settlement, EPOS systems, Merchant Cash Advance, E-commerce Gateways, Pay by Link & Virtual Terminals.
“We’re on a mission to make customers’ lives easier. We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.”
Joe Winyard, Marketing Manager | Retail Merchant Services