Help & Support Centre

How can I fix an 'alert irruption' error?

‘Alert Irruption’ is an error prompted as protective measure against illegal tampering. Inside your card machine there is an anti-tamper device that is triggered when the card machine:

• • Suffers a hard impact or is dropped
  • Gets water-damaged or liquid is spilled on it
  • Casing is attempted to be prised open

Once triggered, the device will automatically shut down the card machine to prevent any potentially fraudulent activity, and as a result, you will no longer be able to process transactions.

Unfortunately, if you receive an alert irruption error your card machine will need to be replaced. To arrange a replacement, please call our Customer Support team:

Opening hours
Monday, 8.30am - 6pm
Tuesday, 8.30am - 6pm
Wednesday, 8.30am - 6pm
Thursday, 8.30am - 6pm
Friday, 8.30am - 6pm
Saturday, closed
Sunday, closed