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Terms and Conditions


Please read these terms and conditions carefully before using this website.

ABOUT US (“Website”) is a Website operated by Retail Merchant Services Limited (“We“, “Us“, “Our“).


1.1 These terms of use (“Terms”) (together with the other documents and policies referred to in it) tell You, the user (“You”, “Your”), the terms and conditions on which You may make use of the Website, whether as a guest or a registered user. Use of the Website includes accessing, browsing, or registering to use the Website.

1.2 Please read these Terms carefully before You start to use the Website, as these will apply to Your use of the Website. We recommend that You print a copy of these Terms for future reference.

1.3 By using the Website, You confirm that You accept these Terms and that You agree to comply with them.

1.4 If You do not agree to these Terms, You must not use the Website.


2.1 These Terms refer to the following additional terms, which also apply to Your use of the Website:

a) Our Privacy Policy, which sets out the terms on which We process any personal data We collect from You, or that You provide to Us. By using the Website, You consent to such processing and You warrant that all data provided by You is accurate.
b) Our Cookie Policy, which sets out information about the cookies on the Website.

2.2 If You enter into a contract with Us for the supply of Our goods (“Contract”), Our Terms and Conditions of Supply of Goods and the terms contained in Our Returns Policy will apply to the Contract.

2.3 You may use the Website for lawful purposes only. You may not use the Website:

a) In any way that breaches any applicable local, national or international law or regulation;
b) In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or
c) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).


We may revise these terms from time to time. Every time You wish to use Our Website, please check this page to ensure that You understand the Terms that apply at that time.


4.1 We may update the Website from time to time, and may change the content at any time.

4.2 We do not guarantee that the Website, or any content on it, will be free from errors or omissions.


5.1 The Website is made available free of charge.

5.2 We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to You if for any reason the Website is unavailable at any time or for any period.

5.3 You are responsible for making all arrangements necessary for You to have access to the Website.

5.4 You are also responsible for ensuring that all persons who access the Website through Your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

5.5 The Website is directed at people residing in the United Kingdom. We do not represent that content available on or through the Website is appropriate or available in other locations. We may limit the availability of the Website or any service or product described on the Website to any person or geographic area at any time. If You choose to access the Website from outside the United Kingdom, You do so at Your own risk.


6.1 We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

6.2 You may print off one copy, and may download extracts, of any page(s) from the Website for Your personal use and You may draw the attention of others within Your organisation to content posted on the Website.

6.3 You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

6.4 Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

6.5 You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from Us or Our licensors.

6.6 If You print off, copy or download any part of the Website in breach of these terms of use, Your right to use the Website will cease immediately and You must, at Our option, return or destroy any copies of the materials You have made.


7.1 The content on the Website is provided for general information only. It is not intended to amount to advice on which You should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

7.2 Although We make reasonable efforts to update the information on the Website, We make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up-to-date.


8.1 Nothing in these terms of use excludes or limits Our liability for death or personal injury arising from Our negligence, or Our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

8.2 To the extent permitted by law, We exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

8.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

a) use of, or inability to use, the Website; or
b) use of or reliance on any content displayed on the Website.

8.4 We will not be liable for:

a) any loss of profits, sales, business, or revenue;
b) any business interruption;
c) any loss of anticipated savings;
d) any loss of business opportunity, goodwill or reputation; or
e) any indirect or consequential loss or damage
stemming from the uses noted in paragraph 8.3 above.

8.5 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any content on it, or on any Website linked to it.

8.6 We assume no responsibility for the content of websites linked on the Website. Such links should not be interpreted as endorsement by Us of those linked websites. We will not be liable for any loss or damage that may arise from Your use of them.

8.7 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by Us to You, which will be set out in Our Terms and Conditions of Supply of Goods and in Our Returns Policy.

8.8 You agree to fully indemnify and keep fully indemnified Us and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable professional fees, made by any third-party due to or arising out of or in connection with your breach of these Terms or the terms of the other documents and policies referred to within these Terms, or your violation of any law or the rights of a third-party.


9.1 We do not guarantee that the Website will be secure or free from bugs or viruses.

9.2 You are responsible for configuring Your information technology, computer programmes and platform in order to access the Website. You should use Your own virus protection software.

9.3 You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.


10.1 You may link to Our home page, provided You do so in a way that is fair and legal and does not damage Our reputation or take advantage of it.

10.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Our part where none exists.

10.3 You must not establish a link to the Website in any website that is not owned by You.

10.4 The Website must not be framed on any other website, nor may You create a link to any part of the Website other than the home page.

10.5 We reserve the right to withdraw linking permission without notice.

10.6 If You wish to make any use of content on the Website other than that set out above, please contact


11.1 Where the Website contains links to other websites and resources provided by third parties, these links are provided for Your information only. Such links should not be interpreted as approved by Us of those linked websites or any information You may obtain from them

11.2 We have no control over the contents of those websites or resources.


Please note that these Terms, their subject matter and formation, are governed by the law of England and Wales. You and We both agree that the courts of England and Wales will have exclusive jurisdiction in relation to any dispute or claim arising out of or in connection these Terms.


To contact us, please email or phone 01908 354 500.