At Retail Merchant Services, we try and cut out the jargon, making sure the benefits of accepting card payments are clear to all of our customers. Below you will find some frequently asked questions (FAQs).
Secure payment processing: How secure is it to accept credit and debit cards?
Chip & Pin technology has brought about a massive reduction in credit card fraud. The overall confidence in card payments by consumers is clear: more people pay by card than by cash.
Will I have to complete lots of paperwork to be able to accept card payments?
No. We believe in offering you a straight-forward and simple sign-up process and so we have developed an electronic application and we complete as much of the required paperwork for you. Just like any other financial package or account, there is some information that we simply have to receive, but our payment experts will ask all the relevant questions and talk you through the application step-by-step so that we can get you up and running as quickly as possible.
Will you be able to beat my existing card processing price?
As a small business specialist, we pride ourselves on tailoring the right solution for you and so our pricing is bespoke and based on your needs. Simply send us a recent statement and we will try and calculate a saving you are happy with. Don't forget that as a customer of Retail Merchant Services we can also save you more on the cost of business services (utilities and telecoms), business insurance and thermal paper rolls. And, with an inclusive 24/7 legal helpline and complimentary tax and VAT investigation insurance – you'll really be getting the best value deal to support your business with Retail Merchant Services.
Can I switch from my current provider to Retail Merchant Services?
Yes, it's easy to switch to RMS that's why every hour, another 9 customers do just that! If you already have experience of accepting credit and debit cards, we have an excellent deal waiting for you. In addition, our Switch & Save deal offers up to £200 toward the cost of switching providers.
Can my new merchant services provider cancel my old provider for me?
No. Due to data protection, we are not able to do this for you. If you have a contract or agreement with another service provider you must cancel your agreement directly with your existing service provider.
Can I really get a low cost credit card processing service?
Yes, you can with Retail Merchant Services. We believe that accepting credit and debit cards doesn't have to be expensive and should be affordable for everyone. We're looking out for SMEs and that means your business. Using our combined buying power we can offer you some of the best deals available in addition to further savings on other essential business services through our membership package.
My business has a default or a CCJ, can I still apply?
Yes, you can. We cannot guarantee that we will be able to open an account for you, but we still consider every application on an individual basis based on the information contained within your application, as well as information held by third parties, such as credit reference agencies. This information will be cross-matched against the credit and risk policy of our payment processing partners before we make a final decision on your application. If you or your business do have some bad credit, it might be helpful to submit a copy of your profit and loss accounts to us with your application so that we can fully assess your current situation and take this into account.