Note: This test transaction must be made by inserting your card and entering your PIN, not a contactless transaction.
The Supervisor Code is designed to limit access to the Supervisor Functions configured for certain transaction types or access to certain Function Codes on the card machine.
If you forget your code, please contact the Customer Support who will be able to provide you with a temporary code and allow you to reset it to a new value.
Default Supervisor Code is 0000.
Note: You will only be given the option to present the customer’s card if the transaction value is below the maximum Contactless payment limit.
Important: Never ask the customer to divulge their PIN. The terminal will now reach the acquirer for authorisation.
A payment made where the cardholder does not, or physically cannot, present their card to you at the time of purchase.
If your business takes a lot of CNP transactions, you may find a Virtual Terminal to be a more useful method of taking payment.
Once you’ve completed your End of Day banking report, it will be sent to the acquiring bank to be processed and paid into your bank account. The settlement timescales are as follows:
2-3 working days
Batch Time
|
Funds Received
|
---|---|
11.01 pm - 4.00 am | Before 11.00 am start of business |
4.01 am - 3.00 pm | Before 7.00 pm same day |
3.01 pm - 11 .00 pm | Before 11.00 am next day |
If you would like Same Day Settlement added to your account or are unsure if you have it, please contact our Customer Support team.
Also known as ‘auto-batching’, this enables your card machine to bank the transactions listed on your End of Day report at a set time each day. You can choose a specific hour in the day when this is performed e.g. 17.00-18.00 daily.
The batching timescales for receiving funds are the same as if you ran your End of Day report manually:
2-3 working days
Batch Time
|
Funds Received
|
---|---|
11.01 pm - 4.00 am | Before 11.00 am start of business |
4.01 am - 3.00 pm | Before 7.00 pm same day |
3.01 pm - 11 .00 pm | Before 11.00 am next day |
Your card machine will not be pre-programmed with this function but setup can be requested by contacting our Customer Support team.
These reports allow you to print out a statement of which transactions have been made on your card machine regardless of your End of Day report being run or not.
This feature is typically used by businesses that operate by shift work. E.g. you may be a restaurant that opens for a separate lunch and dinner sitting and want to know how much is taken in each sitting.
The X report is intended to be mid-shift snapshot of what has transacted on the card machine from the beginning of the shift until the present moment.
The Z report is intended to be an overview of the card machine’s entire shift from open to close.
Note: This will not remove the totals from the End of Day report. For both X & Z reports you will still need to run your End of Day report in order to receive your funds.
Your card machine will not be pre-programmed with this function but can be requested by contacting our Customer Support team.
If you have any questions regarding your terminal, please get in contact with our team of experts below:
CUSTOMER SUPPORT
For authorisation issues outside of our working hours call the Elavon Authorisation Line on: