Welcome to our help & support section.
By default, when ‘roaming’ is enabled on a card terminal, the application will be set to automatically select the strongest network if the primary network falls below the signal threshold.
If the terminal has to be configured to a manual selection and there is a requirement to enable auto selection, please call our Customer Support team on 01908 354 500.
There are a few things you can try yourself to power up the card machine again.
Failing this, try placing the charger into a different mains socket.
If your terminal is still out of power, please contact Customer Support on 01908 354 500.
To turn off automatic end of day reports, you will need to call our Customer Support on 01908 354 500. One of our technical team will turn this function off for you.
Unfortunately, this is an irreversible error, please get in touch with us ASAP as we will need to replace your terminal. Call our Customer Support team on 01908 354 500.
If there is no postcode, please select ‘enter’ on your card machine. This will skip to the next part of the payment.
If you need to cancel your agreement, you need to make a cancellation request by calling us on 01908 354 500.
Your MID is your Merchant ID number and can be found at the top of any printed receipts, in some operational e-mail correspondence from RMS an in some cases, printed letters.
Yes. You will need the account holder for your business to call us and answer some security questions before the password can be changed.
If your card machine requires one, your supervisor card will be taped to the inside lid of the terminal delivery box that gets sent to you.
Yes. For existing RMS customers you can hire terminals on a temporary weekly or monthly basis.
Please ensure you give us 7 days’ notice from the day you would like the terminal.
We can also cater for larger trade events and festivals spanning 1-3 days if sufficient terminal numbers are required. Please contact us on 01908 354202 for any specific requirements.
To get pricing on our temporary terminals, please get in touch. This may vary depending on the type of terminal, the number you require and how long you will need the terminals for.