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Retail Merchant Services

Providing award winning payment solutions to thousands of businesses across the UK and Ireland.

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Our Story

Retail Merchant Services was founded in 2007 by a team of payment industry experts to bring affordable card payment solutions to small businesses, often overcharged and under-serviced by the banks.  

From credit and debit card payment machines and online payments to accepting payments over the phone, we take a no-nonsense approach to card payment processing, delivering the best possible packages with no hidden fees.  

Today, we provide award-winning payment solutions to thousands of businesses across the UK and Ireland.

Retail Merchant Services

No Ordinary Merchant Services Provider

“Retail Merchant Services was founded in 2007, on the belief that affordable card payment solutions should be available to everyone. We recognise the services we provide have a significant impact on the businesses and lives of our customers and we take these responsibilities seriously."

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RMS Membership Card

Membership Benefits

Our unique membership benefits package is designed with SMEs in mind. Free legal advice, funding options and discounted rates on utilities are all benefits you’re entitled to as a Retail Merchant Services customer.

We committed to helping small businesses owners keep their costs low, so we’ve handpicked a range of easy-to-access services to meet the demands of your business. 

We are constantly updating our membership to ensure it stays relevant and useful for our customers and when new benefits are added, you automatically become eligible as a Retail Merchant Services member.

MEMBERSHIP BENEFITS 

11 Industry Awards

“We're proud to have received so much recognition for our services to the payments industry. In fact, our commitment to our customers has earned us 11 industry awards, for 6 consecutive years. We are always striving to improve our products, our service and our people."

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Rated 'Excellent' for Card Payment Services

When you call us we aim to exceed your expectations, every time. Friendly, jargon-free support is very important to us.

We are proud to be consistently ranked 'Excellent' according to the people that really matter, our customers.

READ OUR REVIEWS

Rated Excellent Trustpilot

We're rated 'Excellent' on Trustpilot

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TRUSTSCORE 9.3 | 4,410 REVIEWS

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I was having trouble getting a second…

I was having trouble getting a second machine sorted for my outside bar. Paul sorted it out and saved me £5 a month - fantastic service

Wendy Wakeman, 23 May 2018

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C/card terminal problem

Recently experienced a problem with my C/card terminal . RMS answered within 5 minutes , a very pleasant young lady , Isobelle Brice , did her best to help but the new Terminal was not compatible with my equipment albeit Izzy did her level best to resolve the problem .. Impressed with the service . David at Stevenage Spares Centre

modrig1910, 04 May 2018

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I dealt with Lewis Hales from Customer…

I dealt with Lewis Hales from Customer Service and was great at everything he did. When dealing with RMS, always ask for him!

Ali Sadrudin, 03 May 2018

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We have been with Retail Merchant…

We have been with Retail Merchant Services now for three years, Had a problem with a transaction and the terminal today, called help desk and quickly through to customer services where Mohammed Miah efficiently sorted out problem, and also negotiated a good deal for a further three years. Very satisfied.

Robbie Allen, 30 April 2018

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First Class Service

Very friendly, amenable and knowledgeable telephone support which stands in stark contrast to so many other similar companies in the same areas of business.

Gavin Purdie, 30 April 2018

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Superb service and friendly technical staff

We've had our machine for nearly 5 years now and have rarely had to speak with anyone about it as it is very reliable and the processing is very prompt. When major updates are required the staff make contact at a convenient time and are very quick and helpful. Recently we've moved premises and had our details updated on the receipts, Cara was very helpful throughout. Today the contactless appeared not to be working so we have just rung them, Chantelle quickly checked through our system and fired off an update - everything sorted within 5 minutes and no loss of business. It must be about time for a rate review though :-)

Paul Boardman, 25 April 2018

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I can’t thank Lewis enough for his help…

I can’t thank Lewis enough for his help today He was professional throughout the call and solved all of my problems Top man An asset to your company

Stefan Brown, 23 April 2018

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Always great service from Liam C-CS!

Always great service from Liam C-CS! Thank you.

Florina, 20 April 2018

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So far so good..

So far so good... We have had no problems and everyone seems helpful and professional. Everything has proceeded as explained, terminal arrived on time, set up was easy, phone support spot on...rates were good Shazad explained everything well.

The Bodybuilder's Kitchen, 20 April 2018

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I've always found this company easy to…

I've always found this company easy to deal with when I've had problems with my terminals and just recently when I need an alternative service to suit a business need they came up with a great solution for me. Very helpful

Lynn, 20 April 2018