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Retail Merchant Services

Providing award winning payment solutions to thousands of businesses across the UK and Ireland.

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Our Story

Retail Merchant Services was founded in 2007 by a team of payment industry experts to bring affordable card payment solutions to small businesses, often overcharged and under-serviced by the banks.  

From credit and debit card payment machines and online payments to accepting payments over the phone, we take a no-nonsense approach to card payment processing, delivering the best possible packages with no hidden fees.  

Today, we provide award-winning payment solutions to thousands of businesses across the UK and Ireland.

Retail Merchant Services

No Ordinary Merchant Services Provider

“Retail Merchant Services was founded in 2007, on the belief that affordable card payment solutions should be available to everyone. We recognise the services we provide have a significant impact on the businesses and lives of our customers and we take these responsibilities seriously."

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RMS Membership Card

Membership Benefits

Our unique membership benefits package is designed with SMEs in mind. Free legal advice, funding options and discounted rates on utilities are all benefits you’re entitled to as a Retail Merchant Services customer.

We committed to helping small businesses owners keep their costs low, so we’ve handpicked a range of easy-to-access services to meet the demands of your business. 

We are constantly updating our membership to ensure it stays relevant and useful for our customers and when new benefits are added, you automatically become eligible as a Retail Merchant Services member.

MEMBERSHIP BENEFITS 

11 Industry Awards

“We're proud to have received so much recognition for our services to the payments industry. In fact, our commitment to our customers has earned us 11 industry awards, for 6 consecutive years. We are always striving to improve our products, our service and our people."

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Rated 'Excellent' for Card Payment Services

When you call us we aim to exceed your expectations, every time. Friendly, jargon-free support is very important to us.

We are proud to be consistently ranked 'Excellent' according to the people that really matter, our customers.

READ OUR REVIEWS

Rated Excellent Trustpilot

We're rated 'Excellent' on Trustpilot

Trustpilot logo
TRUSTSCORE 9.2 | 4,453 REVIEWS

Trustpilot star

Great customer service

Great customer service

Sheng Tangs, 20 September 2018

Trustpilot star

Smooth and efficient new account set up

Rohit was extremely helpful in getting our new card machines set up, very efficient and professional and extremely patient. Our sales rep, Michael, came out at short notice and the account was set up quickly with no issues.

Leah Rae, 11 September 2018

Trustpilot star

contract renewals

Just renewed our contract with these guys, the guy we dealt with was called Steve I think. He was efficient and professional. All sorted quickly and no problems. Looking forward to the next 2 years with them

Tim moncaster , 07 September 2018

Trustpilot star

Our RMS consultant was Danielle

Our RMS consultant was Danielle. The on boarding process was quick, pricing transparent and the overall costs was cheaper than our previous provide, both on a "per transaction" basis and overall. The contract is for three years.

Nick Alexandrou, 07 September 2018

Trustpilot star

I want to thank Stuart and Shazad for…

I want to thank Stuart and Shazad for helping me save money and install card machine with quick payments. Thanks Raj Stony express

Raj, 05 September 2018

Trustpilot star

Shazad thankyou for saving us money and…

Shazad thankyou for saving us money and assisting with set up. I will refer you Angliss Carpet

MHOMER, 03 September 2018

Trustpilot star

Chloe was very helpful and resolved two…

Chloe was very helpful and resolved two issues for me, she was very patient, friendly and knowledgeable

F MARTIN, 01 September 2018

Trustpilot star

I rang today and was very impressed

I rang today, in a panic!!. Fiona took my call and was extremely understanding and helpful..... and also sorted my issue over the phone. Thank you very much

Mauresa, 14 August 2018

Trustpilot star

Jade Robinson Smith is and was an…

Jade Robinson Smith is and was an absolute delight to deal with. Her clear instructions helping install my new pdq was so easy because of her. Can’t say that for all the staff there though but Jade should be training everyone else.

Alexander Kinaj, 14 August 2018

Trustpilot star

We were helped by Sian Kathryn Tucker…

We were helped by Sian Kathryn Tucker and it was plain sailing. That is when Sian had identified the mistakes we were making!! Very helpful and all set up now.... Thanks Sian

phil, 14 August 2018