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Retail Merchant Services

Providing award winning payment solutions to thousands of businesses across the UK and Ireland.

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Our Story

Retail Merchant Services was founded in 2007 by a team of payment industry experts to bring affordable card payment solutions to small businesses, often overcharged and under-serviced by the banks.  

From credit and debit card payment machines and online payments to accepting payments over the phone, we take a no-nonsense approach to card payment processing, delivering the best possible packages with no hidden fees.  

Today, we provide award-winning payment solutions to thousands of businesses across the UK and Ireland.

Retail Merchant Services

No Ordinary Merchant Services Provider

“Retail Merchant Services was founded in 2007, on the belief that affordable card payment solutions should be available to everyone. We recognise the services we provide have a significant impact on the businesses and lives of our customers and we take these responsibilities seriously."

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RMS Membership Card

Membership Benefits

Our unique membership benefits package is designed with SMEs in mind. Free legal advice, funding options and discounted rates on utilities are all benefits you’re entitled to as a Retail Merchant Services customer.

We committed to helping small businesses owners keep their costs low, so we’ve handpicked a range of easy-to-access services to meet the demands of your business. 

We are constantly updating our membership to ensure it stays relevant and useful for our customers and when new benefits are added, you automatically become eligible as a Retail Merchant Services member.


11 Industry Awards

“We're proud to have received so much recognition for our services to the payments industry. In fact, our commitment to our customers has earned us 11 industry awards, for 6 consecutive years. We are always striving to improve our products, our service and our people."

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Rated 'Excellent' for Card Payment Services

When you call us we aim to exceed your expectations, every time. Friendly, jargon-free support is very important to us.

We are proud to be consistently ranked 'Excellent' according to the people that really matter, our customers.


Rated Excellent Trustpilot

We're rated 'Excellent' on Trustpilot

Trustpilot logo

Trustpilot star

great service very refreshing

We recently joined retail merchant services and the service has been so refreshing. Signing up to set up was quick and easy. We are saving around 35% month on month and our money is clearing next working day. We found the sales man Joshua very friendly, polite and open about all the charges. Nothing was missed out and no surprises. We have recommended to near by businesses already some have joined. Great service and highly recommend them. Morleys Bistro

Tara McHale, 13 November 2018

Trustpilot star

Brilliant from start to finish!

Brilliant from start to finish would recommend Mark Fry any day

Roy, 06 November 2018

Trustpilot star

warning Positive review

After reading so many negative reviews about RMS I wasn’t sure to sign a contract with them or not but I decided to go ahead and so far my experience with them is very satisfactory they have answered my queries promptly and efficiently especially Robert Betjemann he was amazing and knowledgable abut their system. I will be updating my experience with them on regular basis and give honest advice from time to time.

Ali Zaidi , 06 November 2018

Trustpilot star

Excellent service

So far so good - excellent support over the telephone and answering all my queries. Michael Vaughan today very helpful, thanks.

Will Smith, 05 November 2018

Trustpilot star


Had a problem with my card terminal it was replaced quickly however there was a technical problem with it, the agent Paul steel made it his mission to sort this and got me another machine next day, called and emailed to keep me informed throughout and even gave me a credit to may account!! Thanks very much

Matthew, 03 November 2018

Trustpilot star

The only person I have dealt with is…

The only person I have dealt with is Danielle Labrum. She has been absolutely amazing from beginning to end. In fact I am sure I must have driven her to drink with all of the 'phone calls I made to her when applying for new accounts with this Company. But. Now we have all of our machines bar one I couldnt be happier with every bit of their service. Thank You.

Sarah Collins, 29 October 2018

Trustpilot star

Thanks again!

Thanks again! This is the second time I have left a review for Rebekah Allwood! I wish I could employ her !!! ....nothing is too much trouble. My second terminal (organized by Rebekah) arrived on time and then took less than 10 mins to set up. I needed help changing the passcode ... took Rebekah 2 mins! Really great efficient friendly service. She is definitely an asset to RMS Thanks very much xx

Rachael Brereton, 26 October 2018

Trustpilot star

Jade Robinson-Smith was very helpful &…

Jade Robinson-Smith was very helpful & professional. She made the change over of machines and the setup very easy.

Joyce, 25 October 2018

Trustpilot star

Big Thanks to Rebekka!

Big Thanks to Rebekka! Had the good fortune to have my call answered by Rebekka Allwood. Excellent service and brilliant solution found to my request. As a customer of 5 years I now need a second terminal. Apparently this was going to be quite costly so rang round other companies as well. Decided to try RMS again ...... got a fantastic deal sorted out by Rebekka. She really listened to what I wanted and have now signed up for a further contract Thanks very much ...... Rebekka is a great asset to RMS Rachael Brereton

Rachael Brereton, 17 October 2018

Trustpilot star

Thanks Rms for a seemless switchover…

Thanks Rms for a seemless switchover saving me a decent amount with a better machine and faster payments, I'll refer Shazad and RMS. thanks HM Car Repairs

Dipak CHAUHAN, 16 October 2018