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Retail Merchant Services

Providing award winning payment solutions to thousands of businesses across the UK and Ireland.

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Our Story

Retail Merchant Services was founded in 2007 by a team of payment industry experts to bring affordable card payment solutions to small businesses, often overcharged and under-serviced by the banks.  

From credit and debit card payment machines and online payments to accepting payments over the phone, we take a no-nonsense approach to card payment processing, delivering the best possible packages with no hidden fees.  

Today, we provide award-winning payment solutions to thousands of businesses across the UK and Ireland.

Retail Merchant Services

No Ordinary Merchant Services Provider

“Retail Merchant Services was founded in 2007, on the belief that affordable card payment solutions should be available to everyone. We recognise the services we provide have a significant impact on the businesses and lives of our customers and we take these responsibilities seriously."

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RMS Membership Card

Membership Benefits

Our unique membership benefits package is designed with SMEs in mind. Free legal advice, funding options and discounted rates on utilities are all benefits you’re entitled to as a Retail Merchant Services customer.

We committed to helping small businesses owners keep their costs low, so we’ve handpicked a range of easy-to-access services to meet the demands of your business. 

We are constantly updating our membership to ensure it stays relevant and useful for our customers and when new benefits are added, you automatically become eligible as a Retail Merchant Services member.

MEMBERSHIP BENEFITS 

11 Industry Awards

“We're proud to have received so much recognition for our services to the payments industry. In fact, our commitment to our customers has earned us 11 industry awards, for 6 consecutive years. We are always striving to improve our products, our service and our people."

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Rated 'Excellent' for Card Payment Services

When you call us we aim to exceed your expectations, every time. Friendly, jargon-free support is very important to us.

We are proud to be consistently ranked 'Excellent' according to the people that really matter, our customers.

READ OUR REVIEWS

Rated Excellent Trustpilot

We're rated 'Excellent' on Trustpilot

Trustpilot logo
TRUSTSCORE 9.2 | 4,428 REVIEWS

Trustpilot star

I had a very helpful young lady solve a…

I had a very helpful young lady solve a couple of issues that I had. Many thanks

David Cattermole , 30 June 2018

Trustpilot star

Excellent.

Had to call 3 times over a 2 day period and was impresed with the excellent customer service received from the staff on each occasion. Our card machine had decided to play up and a replacement was here the very next day! We get calls from other companies offering the same service and would not even consider transferring our business. During my first call we were offered an amzing new deal if we signed a new contract and we didn't hesitate. Thanks Retail Merchant Services - you should be very proud of your staff.

Jill Duncan, 28 June 2018

Trustpilot star

Great customer service by Charlie!

Had some issue with our card machine, it glitches at times which is very frustrating however spoke with Charlie Dance and she was fantastic, very helpful and sorted and updated the machine with me, and I really enjoyed speaking to her during the whole thing. To be honest this 5 star review is more based on my experience with Charlie than RMS themselves, though whenever I have needed help I can get through and have got help quickly which is in itself good. Just need to get on with the cards updating themselves, if we don't know there is a problem until a glitch then have to call RMS rather than other way round I do not think that is great and would have given a lower rating if not for Charlie! So thank you Charlie!! All the best for the future! :-)

J.H, 27 June 2018

Trustpilot star

OWNER

I would like to thank Oscar Hales for all his help and support today. Not only did he solve the problem straight away he also took the time to phone back to make sure everything was up and running. Thank you for great customer service beyond my expectations. Trvellis B & B

sharan brown, 27 June 2018

Trustpilot star

I had a lot of trouble with Amex and…

I had a lot of trouble with Amex and Paul Steel stuck with it and checked back constantly and always took my phone calls until it was sorted. Thanks Paul you were excellent

Wendy Wakeman, 22 June 2018

Trustpilot star

Money saving!

I called today about a query and this was resolved really quickly by Paul Steel. Before he ended the call he offered me a package which would save me money. Perfect result my query resolved and money saved! Thank you for your sterling service and polite and efficient service. Would highly recommend

Lee Brook, 20 June 2018

Trustpilot star

Installation Process

Installation Process Paul was excellent in sorting out the installation problem I had, he was very knowledgable and got my terminals up and working in no time.

Corbett Court, 19 June 2018

Trustpilot star

The Badgers Arms great service from JP

Swift service and easy setup with great costs

Jeff Harrison , 19 June 2018

Trustpilot star

you need to cancel with your old card…

you need to cancel with your old card company yourself ! RMS does not do that for you! You need to cancel your contract in advance when near the end,and cancel for the end of it,thats if you want to get out of the contract, but good thing about your contract is your charges stays the same and cannot rise. so just everyone be aware of what you need to do or ring and ask and no point in giving out because you broke contract , its actually cheaper to pay your monthly fee if your business was closing down then cancel before your contract ends. Knowledge is power in my books,knowing what you can and can't do.Ask questions before you do things is best,some people don't seem to be sure of how a contract works so I hope this helps! And there is also a 1.5 year contract also that i was offered but I went with the 3 year contract as I was happy with the deal I got after finding out what other card companies were charging. Yes I am a customer or RMS

james weekes, 11 June 2018

Trustpilot star

I spoke to Jade Robinson-Smith over the…

I spoke to Jade Robinson-Smith over the phone after receiving my new ingenico card machine to get it set up as I did not know how to! I have to say this lady was so helpful and knew her stuff! I was up and running in no time at all and explained how to work the machine and she was very pleasant and patient . She also said to call back anytime or email if I needed help at anytime! Thank you Jade! five stars James

james weekes, 29 May 2018