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Retail Merchant Services

Providing award winning payment solutions to thousands of businesses across the UK and Ireland.

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Our Story

Retail Merchant Services was founded in 2007 by a team of payment industry experts to bring affordable card payment solutions to small businesses, often overcharged and under-serviced by the banks.  

From credit and debit card payment machines and online payments to accepting payments over the phone, we take a no-nonsense approach to card payment processing, delivering the best possible packages with no hidden fees.  

Today, we provide award-winning payment solutions to thousands of businesses across the UK and Ireland.

Retail Merchant Services

No Ordinary Merchant Services Provider

“Retail Merchant Services was founded in 2007, on the belief that affordable card payment solutions should be available to everyone. We recognise the services we provide have a significant impact on the businesses and lives of our customers and we take these responsibilities seriously."

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RMS Membership Card

Membership Benefits

Our unique membership benefits package is designed with SMEs in mind. Free legal advice, funding options and discounted rates on utilities are all benefits you’re entitled to as a Retail Merchant Services customer.

We committed to helping small businesses owners keep their costs low, so we’ve handpicked a range of easy-to-access services to meet the demands of your business. 

We are constantly updating our membership to ensure it stays relevant and useful for our customers and when new benefits are added, you automatically become eligible as a Retail Merchant Services member.


11 Industry Awards

“We're proud to have received so much recognition for our services to the payments industry. In fact, our commitment to our customers has earned us 11 industry awards, for 6 consecutive years. We are always striving to improve our products, our service and our people."

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Rated 'Excellent' for Card Payment Services

When you call us we aim to exceed your expectations, every time. Friendly, jargon-free support is very important to us.

We are proud to be consistently ranked 'Excellent' according to the people that really matter, our customers.


Rated Excellent Trustpilot

We're rated 'Excellent' on Trustpilot

Trustpilot logo

Trustpilot star

Great customer service

I phoned for advise and received excellent help from Michael Vaughan. Had a great chat too whilst waiting on terminal doing its update. Thanks again

Aileen McKay, 16 January 2019

Trustpilot star

Great customer service from Lewis…

Great customer service from Lewis today. And great customer service from Michael Lilley when offering me the best deal possible.

dannyesposito81, 12 January 2019

Trustpilot star

excellent service and rates!!

Excellent company for credit and debit card rates. Rep came to my Business for a quote we then found out we have been paying over the odds for our previous provider. Changing was made very simple as the whole process was completed by the rep. 100% recommend RMS for any business who takes or wants to take card payments.

Jesse, 10 January 2019

Trustpilot star

Tina Keppel gave me excellent support…

Tina Keppel gave me excellent support in setting-up my terminal. Her patience was remarkable!

Francis Sheppard, 09 January 2019

Trustpilot star

Michael Vaughan answered my call today…

Michael Vaughan answered my call today and dealt with the issue of the machine not connecting to enable payments to go though. He talked me through the process of clearing this problem, he was most helpful, professional and easy to talk to.

sheila, 07 January 2019

Trustpilot star

I spoke to Micheal Vaughan

I had new broadband installed today and needed help to configure the terminal, Michael was very patient and explained everything, talked me through every step until all configured correctly. When configured he check everything and then updated all the software for me . Very professional , knowledgeable and very helpful. Thanks for your help

Customer Farriers choice ltd, 02 January 2019

Trustpilot star

Very calm man understand what we are…

Luke Very calm man understand what we are after . Good customer service

Jawad Syed, 31 December 2018

Trustpilot star

I spoke to Perry Mason at Retail…

I spoke to Perry Mason at Retail Merchant Services on Christmas Eve on two occasions, on the second occasion Perry stayed well after the closing time of business of the day to ensure that both my terminals were working ready for the busy period. Perry showed excellent customer service skills he was in no rush at all to end the call, Perry had amazing patience with both me and rectifying the problems, I strongly believe that Perry should be recognized for all his hard work as I am sure that its not just me that he gives this service to. I was amazed by this individual.

Sand, 29 December 2018

Trustpilot star

Katrina solovjova

Very helpful and understanding Karina Solovjova was really special Thank you Karina

Lakhvinder Brar, 20 December 2018

Trustpilot star


Thank you so much for your Business Fantastic company excellent customer service, It's been a great pleasure dealing with Rms through out the the past years Best wishes from Bengal Brasserie

Gunu Miah, 16 December 2018