Retail Merchant Services is the professional choice for saving you cash and keeping your profit margins up. Formed in 2007 by a team of entrepreneurial payment industry experts, Retail Merchant Services has rapidly grown into one of the UK's leading independent merchant services and credit card processing organisations.
We are providers of merchant acquiring services to small and medium size enterprises
No waiting and no setup feeOur flagship credit card payment software gets you up and running quickly with self-installation, you don't need to wait in all day for an engineer and there is no installation or set-up fee! We believe in offering a truly high quality but low cost way to accept credit cards, focussing our attention on small and medium size enterprises, which are all too often maligned with high transaction rates and monthly fees from the traditional banking industry.
Excellent service - our pledge to youWorld-class customer service awaits you as one of our customers. At Retail Merchant Services, our payment experts based in Milton Keynes, know how important your call is and understand the impact that our product and service has on your business. We believe in looking after your payments, allowing you the time and energy you need to look after your business; that is why we have made these pledges to every one of our customers:
- We will always have a locally available payments expert in your area
- Your call centre will always be based in the UK
- We will never divert your calls abroad
- You will always be able to speak with a trained and experienced payments expert
- We will always offer existing and new customers our best available deals
- You can ask us to review your account, whenever you like
Can you offer me 'a little something extra'?
Yes. When you join our 22,000 happy customers of course we will cut your credit card processing costs, of course we will provide you with a modern credit card terminal and of course you will experience our world-class customer service but we really want to go that extra mile and so we have arranged a little something extra that you and your business can benefit from:
- Low cost transaction rates and a simple monthly fee
- Modern and easy to use credit card terminals
- Fast payment transfers to your bank account (2-3 working days)
- Preferential business banking services
- Inclusive Tax and VAT investigation insurance
- A legal helpline available 24/7, staffed by legal experts
- Discounted telephone services and cheaper calls
- Special offers on thermal paper rolls
- Reduced rate business insurance with a frozen premium
You can even earn extra revenue by selling mobile phone top-ups and top-up vouchers with our E-top-up system built into our credit card terminals. For every instant top-up or Pay As You Go (PAYG) voucher that you sell you can earn commission - and with no additional hardware to maintain, you can save money and counter-space!
Award winners in world-class service
2010 saw the credit card payment experts at Retail Merchant Services scoop the prestigious 'Outstanding Performance' service award at the Elavon European Partners Summit. This award recognises substantial achievement in the independent merchant services sector and specifically rewards:
- Excellence in Merchant Acquiring Services
- Excellence in Security Compliance
- Excellence in Customer Care and Service
- Provide and maintain world-class customer service
- Beat our competitors' prices, service and packages
- Ensure your payments are secured using the latest technology
Since our formation in 2007 we have believed in being different and we have never been afraid to stand out in a crowd. Our entrepreneurial payments experts know and understand the needs of small and medium size businesses and we set out in 2007 to provide a truly affordable, high quality business service for every one of our customers.
