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Retail Merchant Services

The UK's #1 card payments company making card processing services affordable for everyone.

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Our Story

Retail Merchant Services was founded in 2007 by a team of payment industry experts to bring affordable card payment solutions to small businesses, often overcharged and under-serviced by the banks.  

From credit and debit card payment machines and online payments to accepting payments over the phone, we take a no-nonsense approach to card payment processing, delivering the best possible packages with no hidden fees.  

Today, we are proud to provide award-winning services to over 45,000 small businesses across the UK and Ireland.

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No Ordinary Merchant Services Provider

“Retail Merchant Services was founded in 2007, on the belief that affordable card payment solutions should be available to everyone. We recognise the services we provide have a significant impact on the businesses and lives of our customers and we take these responsibilities seriously."

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Membership Benefits

Our unique membership benefits package is designed with SMEs in mind. Free legal advice, funding options and discounted rates on utilities are all benefits you’re entitled to as a Retail Merchant Services customer.

We committed to helping small businesses owners keep their costs low, so we’ve handpicked a range of easy-to-access services to meet the demands of your business. 

We are constantly updating our membership to ensure it stays relevant and useful for our customers and when new benefits are added, you automatically become eligible as a Retail Merchant Services member.

MEMBERSHIP BENEFITS 

11 Industry Awards

“We're proud to have received so much recognition for our services to the payments industry. In fact, our commitment to our customers has earned us 11 industry awards, for 6 consecutive years. We are always striving to improve our products, our service and our people."

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UK's #1 for Card Payment Services

When you call us, it will be one of our Customer Care Advisors who picks up the phone, not a machine. We listen, we have a conversation and we aim to exceed your expectations, every time. Friendly, jargon-free support is very important to us.

We are proud to be consistently ranked number 1 according to the people that really matter, our customers.

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Retail Merchant Services Trustpilot

UK Based Customer Service

“We don't outsource our customer service functions to cheaper, overseas call centres. All of our customer service advisors are UK based and trained to the highest standards, to give the customer total satisfaction."

Shauni, Senior Customer Service Advisor

Support: 01908 354 500

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The UK's most recommended Merchant Services Provider

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TRUSTSCORE 9.7 | 3,388 REVIEWS

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Service Advisor saves the day

Ok, I too have read the other very negative responses, but I can only go by our own personal experience. We were having a mare with our on site business card machine and as a small family business this was causing us problems in getting payment from customers. Yes, the initial 'helpline' service was mush, 40 minutes wait before being answered, but from that point, Cara the customer service advisor we spoke to was a business owners dream to have on your team. She listened and understood our problem, admitted there was a technical fault which was being worked on, but rather than trying to fob us off, she listened to what we were looking at to solve our problem. Within minutes she had details of an upgraded card machine, explained the various points about it (which I knew were correct as I had already done my research on same) and, after a quick chat with her supervisor, we were upgraded to the better machine. But Cara's help did not stop there. The new machine duly arrived 3 days later.... but no details on set up or how to get it logged onto our wifi system. Back to the help line!!!???? NO! One email directly to Cara and she rang us within 25 minutes and talked us through set up and we're up and running.. So much faster for transactions and easy to use. So Retail Merchant Services, you have Cara to thank for getting a full 5 stars on this review, as your initial 'helpline' wait time would definitely have put you in the 1 star bracket! Thanks again Cara for all your help

Reg Burrell, 27 May 2017

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Bebe Belleza delighted with new machine and service

George mcdermid installed new machine , very happy with service and new machine thanks

Carol Scott, 26 May 2017

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Great Pricing and Service

Service good and the pricing has been excellent. Thanks Jerun Motors Recovery

John, 26 May 2017

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Brilliant service with very fast and …

Brilliant service with very fast and easy switch over to save me 40% from my current provider.shaikh was great support throughout.

Atman, 26 May 2017

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Stonehenge Crossfit

Michelle approached my business, to offer me savings on my credit card terminal. she visited me, and showed me how she could do this. Signed up there and then. Thank you

Scott, 26 May 2017

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Fantastic service from Shezad and Rms

Fantastic service from Shezad and Rms, I'd highly recommend them for mobile pdq with very good rates Sinclair

Nouman, 26 May 2017

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First class service

First class service, easy switch over would recommend John to other businesses.

Jennifer Low, 26 May 2017

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Luke was a pro

I was followed very professionally step bd step by Luke Earey whilst upgrading software of my card machine. It was a long call but he was very patient and supporting.

Marco Nizzardo, 25 May 2017

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Laurence Murphy

Paraic Donohoe called to set up terminal. Excellent service.

laurence murphy, 25 May 2017

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I found the switch over very easy and …

I found the switch over very easy and the BDM Patrick explained everything to me. I would recommend him to other businesses due to his complete honest and professional nature,

Pamela, 25 May 2017