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Retail Merchant Services

The UK's #1 card payments company making card processing services affordable for everyone.

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Our Story

Retail Merchant Services was founded in 2007 by a team of payment industry experts to bring affordable card payment solutions to small businesses, often overcharged and under-serviced by the banks.  

From credit and debit card payment machines and online payments to accepting payments over the phone, we take a no-nonsense approach to card payment processing, delivering the best possible packages with no hidden fees.  

Today, we provide award-winning payment solutions to thousands of businesses across the UK and Ireland.

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No Ordinary Merchant Services Provider

“Retail Merchant Services was founded in 2007, on the belief that affordable card payment solutions should be available to everyone. We recognise the services we provide have a significant impact on the businesses and lives of our customers and we take these responsibilities seriously."

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RMS Membership Card

Membership Benefits

Our unique membership benefits package is designed with SMEs in mind. Free legal advice, funding options and discounted rates on utilities are all benefits you’re entitled to as a Retail Merchant Services customer.

We committed to helping small businesses owners keep their costs low, so we’ve handpicked a range of easy-to-access services to meet the demands of your business. 

We are constantly updating our membership to ensure it stays relevant and useful for our customers and when new benefits are added, you automatically become eligible as a Retail Merchant Services member.

MEMBERSHIP BENEFITS 

11 Industry Awards

“We're proud to have received so much recognition for our services to the payments industry. In fact, our commitment to our customers has earned us 11 industry awards, for 6 consecutive years. We are always striving to improve our products, our service and our people."

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UK's #1 for Card Payment Services

When you call us, it will be one of our Customer Care Advisors who picks up the phone, not a machine. We listen, we have a conversation and we aim to exceed your expectations, every time. Friendly, jargon-free support is very important to us.

We are proud to be consistently ranked number 1 according to the people that really matter, our customers.

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Retail Merchant Services Trustpilot

UK Based Customer Service

“We don't outsource our customer service functions to cheaper, overseas call centres. All of our customer service advisors are UK based and trained to the highest standards, to give the customer total satisfaction."

Shauni, Senior Customer Service Advisor

Support: 01908 354 500

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We're rated 'Excellent' on Trustpilot

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TRUSTSCORE 9.6 | 4,327 REVIEWS

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Quick Installation

Quick Installation, faster machine with better rates, thanks Al'S Hobbies

al, 15 January 2018

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Happy with Branko’s service and help …

Happy with Branko’s service and help and advice Many thanks Blue Mountain Yard cafe

Jonathan Smith, 19 December 2017

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Sheikh was very helpful and supportive …

Sheikh was very helpful and supportive throughout the process. He came today and installed my new terminal today. Happy to recommend to all

Oktey, 18 December 2017

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Ravinder Tak

Ravinder Tak, wonderful service! Set everything up from start to finish! thank you

Denise Bradford, 18 December 2017

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Shaikh was very helpful throughout the …

Shaikh was very helpful throughout the process and gave me good solution to my business. Installed terminal today very faster money in my account. Happy to recommend to all

Hilme, 15 December 2017

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Very happy with the new card machine

Very happy with the new card machine, low rates and excellent service from Branko Premier Car Care centre

premier carcare, 15 December 2017

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Thanks Jerun for the faster terminal …

Thanks Jerun for the faster terminal and lower pricing with same day fund SAN E&L UK Ltd

San, 15 December 2017

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Sheikh was very professional and …

Sheikh was very professional and helpful today. Signed me on mobile merchant deal with really good rates. Highly recommended to all businesses because of his charming personality

Sibel Raif, 14 December 2017

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Sheikh was great hassel free and easy …

Sheikh was great hassel free and easy switch over process with great rates and faster payment option.highly recommend to all

Siva, 13 December 2017

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Emma was great

Emma was great! Fast and hassle free which is what you need when you've got a business to run. Would highly recommend her to everyone!

Kellie Henderson , 13 December 2017