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Retail Merchant Services

Providing award winning payment solutions to thousands of businesses across the UK and Ireland.

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Our Story

Retail Merchant Services was founded in 2007 by a team of payment industry experts to bring affordable card payment solutions to small businesses, often overcharged and under-serviced by the banks.  

From credit and debit card payment machines and online payments to accepting payments over the phone, we take a no-nonsense approach to card payment processing, delivering the best possible packages with no hidden fees.  

Today, we provide award-winning payment solutions to thousands of businesses across the UK and Ireland.

Retail Merchant Services

No Ordinary Merchant Services Provider

“Retail Merchant Services was founded in 2007, on the belief that affordable card payment solutions should be available to everyone. We recognise the services we provide have a significant impact on the businesses and lives of our customers and we take these responsibilities seriously."

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RMS Membership Card

Membership Benefits

Our unique membership benefits package is designed with SMEs in mind. Free legal advice, funding options and discounted rates on utilities are all benefits you’re entitled to as a Retail Merchant Services customer.

We committed to helping small businesses owners keep their costs low, so we’ve handpicked a range of easy-to-access services to meet the demands of your business. 

We are constantly updating our membership to ensure it stays relevant and useful for our customers and when new benefits are added, you automatically become eligible as a Retail Merchant Services member.

MEMBERSHIP BENEFITS 

11 Industry Awards

“We're proud to have received so much recognition for our services to the payments industry. In fact, our commitment to our customers has earned us 11 industry awards, for 6 consecutive years. We are always striving to improve our products, our service and our people."

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Rated 'Excellent' for Card Payment Services

When you call us we aim to exceed your expectations, every time. Friendly, jargon-free support is very important to us.

We are proud to be consistently ranked 'Excellent' according to the people that really matter, our customers.

READ OUR REVIEWS

Rated Excellent Trustpilot

We're rated 'Excellent' on Trustpilot

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TRUSTSCORE 9.4 | 4,408 REVIEWS

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Always great service from Liam C-CS!

Always great service from Liam C-CS! Thank you.

Florina, 20 April 2018

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So far so good..

So far so good... We have had no problems and everyone seems helpful and professional. Everything has proceeded as explained, terminal arrived on time, set up was easy, phone support spot on...rates were good Shazad explained everything well.

The Bodybuilder's Kitchen, 20 April 2018

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I've always found this company easy to…

I've always found this company easy to deal with when I've had problems with my terminals and just recently when I need an alternative service to suit a business need they came up with a great solution for me. Very helpful

Lynn, 20 April 2018

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I had the pleasure of having Chloe…

I had the pleasure of having Chloe giving be assistance earlier today to help rectify an issue with two of our card machines. On one of them, sadly the issue itself was not able to be resolved, but we have been dispatched an entirely new machine and hopefully receive it within the next few days. And the other machine is now in working order and had all the options required for various transactions at our Hotel. Again, many thanks for your service and helping complete many steps to help resolve the issues. Kindest Regards

Adam Jennings, 13 April 2018

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I called at 8am to question a delay on…

I called at 8am to question a delay on receiving the card payments into our bank, the representatives name was Perri Mason, he took all the details and said he would contact my bank as soon as they were open to see what had happened and get back to me on my mobile. He responded within 2 hours and resolved the query, he also suggested a new contract, reducing my monthly payment and also included some free till roles. Absolute excellent service Thank you

Lesley Whiting, 09 April 2018

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Thank you Mohammed!

I had a similar experience to a previous reviewer. Previously I had experienced very poor customer service from my local representative and was on the verge of cancelling my contract with RMS following months of unresolved issues. I spoke with Mohammed Miah- CS today who initially apologized for the poor service received to date from RMS, he then took the time to find out what the issues were and took prompt action to investigate and try to resolve these as speedily as possible. The level of customer service he gave was second to none and gave me faith again in RMS, he is a true credit to your company, just a shame that not all your employees have the same skills. Thank you Mohammed, it was a pleasure speaking with you today!

Anne Barlow-Wiltshire, 05 April 2018

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Very efficient

Very efficient, as usual. Many thanks Martin !

L'ARTISAN RESTAURANT, 01 April 2018

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Excellent service and very helpfull

Excellent service and very helpfull - Liam C-CS

Soraya Goodall, 28 March 2018

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Very helpful and patient

Very helpful and patient

Ian Tillett, 28 March 2018

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Fantastic service today nothing to much…

Fantastic service today nothing to much trouble and got me a better deal than before thanks liam c cs

Phil Kitson, 27 March 2018