Retail Merchant Services
The UK's #1 card payments company making card processing services affordable for everyone.
Retail Merchant Services was founded in 2007 by a team of payment industry experts to bring affordable card payment solutions to small businesses, often overcharged and under-serviced by the banks.
From credit and debit card payment machines and online payments to accepting payments over the phone, we take a no-nonsense approach to card payment processing, delivering the best possible packages with no hidden fees.
Today, we provide award-winning payment solutions to thousands of businesses across the UK and Ireland.
No Ordinary Merchant Services Provider
“Retail Merchant Services was founded in 2007, on the belief that affordable card payment solutions should be available to everyone. We recognise the services we provide have a significant impact on the businesses and lives of our customers and we take these responsibilities seriously."
Our unique membership benefits package is designed with SMEs in mind. Free legal advice, funding options and discounted rates on utilities are all benefits you’re entitled to as a Retail Merchant Services customer.
We committed to helping small businesses owners keep their costs low, so we’ve handpicked a range of easy-to-access services to meet the demands of your business.
We are constantly updating our membership to ensure it stays relevant and useful for our customers and when new benefits are added, you automatically become eligible as a Retail Merchant Services member.
11 Industry Awards
“We're proud to have received so much recognition for our services to the payments industry. In fact, our commitment to our customers has earned us 11 industry awards, for 6 consecutive years. We are always striving to improve our products, our service and our people."
UK's #1 for Card Payment Services
When you call us, it will be one of our Customer Care Advisors who picks up the phone, not a machine. We listen, we have a conversation and we aim to exceed your expectations, every time. Friendly, jargon-free support is very important to us.
We are proud to be consistently ranked number 1 according to the people that really matter, our customers.
UK Based Customer Service
“We don't outsource our customer service functions to cheaper, overseas call centres. All of our customer service advisors are UK based and trained to the highest standards, to give the customer total satisfaction."
We're rated 'Excellent' on Trustpilot
Delighted to switch over to RMS for …
Delighted to switch over to RMS for cheaper rates and faster monies. Patrick made the switch simple, came back to install the machine and assist me in the PCI compliance. Very happy with this business decision. Tina
christina, 17 November 2017
Adam McDougall came to my shop and …
Adam McDougall came to my shop and showed me a very good saving on my current supplier. Came back to install the terminal and more than happy to help me with the PCI Compliance.
Jamie Mills, 17 November 2017
Although I am leaving RMS I wanted to …
Although I am leaving RMS I wanted to leave a five star rating - could not fault this company and want to leave a brief outline of my experience below. Having had problems with my previous chip and pin providers I was very apprehensive about who to trust and feel confident with. When I met Nick Kenny - Sales Manager, i was impressed with his non pushy, informative manner that I could understand, he kept to his word and spoke with you directly to help you through the set up. If you need to phone the office someone will actually answer the phone (no automation faff). More recently I was unfortunately forced to close my business due to ill health, this required me to close my contract with RMS, Nick and office staff was extremely helpful in guiding me through the process. I would not hesitate to recommend them to others.
Susan Power, 17 November 2017
Great Service from Emma
Great Service from Emma, Very pleased with how smoothly installation went, Stitch In Time Industrial Sewing Thank you
Beverley David, 16 November 2017
Ravinder Tak came to help us set up and …
Ravinder Tak came to help us set up and install our terminals. He was very helpful. Excellect service
francis mclennan, 16 November 2017
First machine, happy with service from Branko Atalaan Limited
Atalaan Limied, 16 November 2017
Great work from Imtiaz, I am new to card and very excited to have a machine from RMS
MrFarazee, 16 November 2017
Emma has been absolutely amazing!
Emma has been absolutely amazing!! Great service , help on call whenever we need it , I haven’t had to lift a finger is recommended her to everybody - fantastic xx
Jodie Emery, 16 November 2017
Happy with installation and service …
Happy with installation and service received from Branko Parmi UK
Parmi UK, 16 November 2017
new machine set u by mark jenkins
new machine set u by mark jenkins. very easy switch and much lower rates
Graham Smith, 16 November 2017