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Retail Merchant Services

The UK's #1 card payments company making card processing services affordable for everyone.

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Our Story

Retail Merchant Services was founded in 2007 by a team of payment industry experts to bring affordable card payment solutions to small businesses, often overcharged and under-serviced by the banks.  

From credit and debit card payment machines and online payments to accepting payments over the phone, we take a no-nonsense approach to card payment processing, delivering the best possible packages with no hidden fees.  

Today, we are proud to provide award-winning services to over 45,000 small businesses across the UK and Ireland.

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No Ordinary Merchant Services Provider

“Retail Merchant Services was founded in 2007, on the belief that affordable card payment solutions should be available to everyone. We recognise the services we provide have a significant impact on the businesses and lives of our customers and we take these responsibilities seriously."

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Membership Benefits

Our unique membership benefits package is designed with SMEs in mind. Free legal advice, funding options and discounted rates on utilities are all benefits you’re entitled to as a Retail Merchant Services customer.

We committed to helping small businesses owners keep their costs low, so we’ve handpicked a range of easy-to-access services to meet the demands of your business. 

We are constantly updating our membership to ensure it stays relevant and useful for our customers and when new benefits are added, you automatically become eligible as a Retail Merchant Services member.

MEMBERSHIP BENEFITS 

11 Industry Awards

“We're proud to have received so much recognition for our services to the payments industry. In fact, our commitment to our customers has earned us 11 industry awards, for 6 consecutive years. We are always striving to improve our products, our service and our people."

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UK's #1 for Card Payment Services

When you call us, it will be one of our Customer Care Advisors who picks up the phone, not a machine. We listen, we have a conversation and we aim to exceed your expectations, every time. Friendly, jargon-free support is very important to us.

We are proud to be consistently ranked number 1 according to the people that really matter, our customers.

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Retail Merchant Services Trustpilot

UK Based Customer Service

“We don't outsource our customer service functions to cheaper, overseas call centres. All of our customer service advisors are UK based and trained to the highest standards, to give the customer total satisfaction."

Shauni, Senior Customer Service Advisor

Support: 01908 354 500

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The UK's most recommended Merchant Services Provider

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TRUSTSCORE 9.8 | 3,007 REVIEWS

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Small problem

I was having a small problem with my end of day reports. I had been held in a queue for 30 minutes, trying to sort this out. I was still being told I was No2 in the queue for all this time so I decided enough was enough. The following evening day I did manage to speak to a lady, a very helpful lady that solved my problem in 2 minutes. I was not ready to answer her questions so l quickly ran around like a headless chicken getting all my information ready. I would recommend phoning after 7 pm is far better. I was so very, very grateful for her quick and helpful service. Many thanks Cara, if you don't get a bottle of wine email me and one will be on it's way to you.

Malcolm Hopwood, 29 March 2017

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Great service from Tony - Moran's Pub

Great service from Tony. Tony came and installed a new card terminal which is saving me money & fast.

James Moran, 29 March 2017

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Very pleased with the service - Barry Jackson

Very pleased with the service. A lot more competitively priced than my previous provider, and the guy who came out (Steven Duncan) was very friendly and took me through everything fully. Will recommend to friends in the trade.

Barry Jackson , 29 March 2017

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The Inn

Steven Duncan visited our pub recently and reviewed a bill from our current supplier. He was able to reduce our bill by roughly 30% which has resulted in a much more affordable service. I would highly recommend Rms in the future

Douglas Robert, 29 March 2017

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Best service

Most reliable company ive used in my many years of buisness . Fast set up service and always on the phone for any problems .

Andy , 29 March 2017

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I am delighted with the service …

I am delighted with the service provided by Steven Duncan at Retail Merchant Services. His professionalism and courtesy towards myself as the customer, hasn't gone unnoticed!

Jody Fisher, 29 March 2017

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Godfathers Tattoo Studio

Was happy to change to rms for faster payments. Adam Mclachlan was very helpful and informative. Will recommend him to other businesses.

wendy abate , 29 March 2017

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Purely Great

Very good service and after care from Kieran Thanks

Purelyhair1, 29 March 2017

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My Car Wash

Very happy with the Service & Rates given to me by RMS and Azhar Majeed, managed to save considerably. Will recommend to others. Thank you

Mehboob Chaudhry, 29 March 2017

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Great

Friendly service. Thanks Syed.

Tom Wilkins, 29 March 2017