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Retail Merchant Services

The UK's #1 card payments company making card processing services affordable for everyone.

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Our Story

Retail Merchant Services was founded in 2007 by a team of payment industry experts to bring affordable card payment solutions to small businesses, often overcharged and under-serviced by the banks.  

From credit and debit card payment machines and online payments to accepting payments over the phone, we take a no-nonsense approach to card payment processing, delivering the best possible packages with no hidden fees.  

Today, we are proud to provide award-winning services to over 45,000 small businesses across the UK and Ireland.

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No Ordinary Merchant Services Provider

“Retail Merchant Services was founded in 2007, on the belief that affordable card payment solutions should be available to everyone. We recognise the services we provide have a significant impact on the businesses and lives of our customers and we take these responsibilities seriously."

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RMS Membership Card

Membership Benefits

Our unique membership benefits package is designed with SMEs in mind. Free legal advice, funding options and discounted rates on utilities are all benefits you’re entitled to as a Retail Merchant Services customer.

We committed to helping small businesses owners keep their costs low, so we’ve handpicked a range of easy-to-access services to meet the demands of your business. 

We are constantly updating our membership to ensure it stays relevant and useful for our customers and when new benefits are added, you automatically become eligible as a Retail Merchant Services member.

MEMBERSHIP BENEFITS 

11 Industry Awards

“We're proud to have received so much recognition for our services to the payments industry. In fact, our commitment to our customers has earned us 11 industry awards, for 6 consecutive years. We are always striving to improve our products, our service and our people."

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UK's #1 for Card Payment Services

When you call us, it will be one of our Customer Care Advisors who picks up the phone, not a machine. We listen, we have a conversation and we aim to exceed your expectations, every time. Friendly, jargon-free support is very important to us.

We are proud to be consistently ranked number 1 according to the people that really matter, our customers.

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Retail Merchant Services Trustpilot

UK Based Customer Service

“We don't outsource our customer service functions to cheaper, overseas call centres. All of our customer service advisors are UK based and trained to the highest standards, to give the customer total satisfaction."

Shauni, Senior Customer Service Advisor

Support: 01908 354 500

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The UK's most recommended Merchant Services Provider

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TRUSTSCORE 9.7 | 3,796 REVIEWS

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Mei Takeaway

I am very happy with the service I got from Azhar Majeed and also the pricing I have from RMS!

Linda Truong, 18 August 2017

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Great service from Russell

Great service from Russell. Came back 1 year later to help with PCI as soon as we called.

Robert, 18 August 2017

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Threads Gorey

Paraic set us up on the day the terminal arrivedwould highly recommend

Sean Kearns, 18 August 2017

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Andrew Thacker really helped me reduce …

Andrew Thacker really helped me reduce my rates and installed the terminal very quickly with no fuss and hassle. I had a connection issue and Andrew came back after hours to sort it all out for me. Excellent service would recommend 100%

Gae Kirkbride, 18 August 2017

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Websters garage

Pafraid got us a good rate was very helpful in explaining the system and showed us slowly and clearly how to use the machine

Albert Webster, 18 August 2017

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Sultan Jadevji from Retail Merchant …

Sultan Jadevji from Retail Merchant Services has been really helpful. Very patient in getting us set up. Recommended!

Steve Smith, 17 August 2017

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Thank you darren very helpful

Thank you darren very helpful

Sally Allan, 17 August 2017

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Excellent service from Branko

Excellent service from Branko

Mohammed Faiz, 17 August 2017

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The Bromley Tea Room

Michelle visited my shop on the off chance and explained the benefits of accepting cards, as I only accepted cash. Once she went through everything with me, I went ahead and signed up.

Leanne, 17 August 2017

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Shaikh was very good and helpful

Shaikh was very good and helpful. Set me up for my online account and GPRS terminal today. Highly recommend

The London Mesotherapy Center , 17 August 2017